Service Coordinator/ Dispatcher

To apply for this position, please submit your resume to info@sloanmech.com

Overview

Under the direction of the Operations Manager, performs daily tasks required to support the current and potential customer base and service technicians.  Prepares reports as requested. Interacts with existing customers, primarily by phone, to insure timely dispatching of technicians. Relies on experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.

Responsibilities

This position supports our service team by performing the following functions:

• Maintain computerized dispatch software system

  Maintain job and contract folders

  Generate, mail and file invoices in a timely manner

  File reports and invoices

  Schedule manpower taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians

  Prepare payroll and timesheet audit, read technician service reports

  Order parts, order and track tools, schedule vehicle repairs

  Maintain tracking systems and various databases

  Interact with employees, customers and vendors

  Other duties may be assigned as necessary

Essential Skills & Requirements

• HVAC knowledge and dispatching experience a plus

• High School Diploma

• Time Management: the ability to organize and manage multiple priorities

• Strong database and computer skills including: MS Word and Excel; Timberline Service Dispatch Software a plus

• Strong customer orientation

• Excellent interpersonal and communication skills.

• Strong team player

What We Offer

Sloan Mechanical Services offers a very competitive salary, commissions, benefits package, industry training and educational opportunities, vacation, holidays, 401(k). Only those candidates meeting the above requirements will be contacted.